Refund policy

Returns & Final Sale Policy

All ink, transfer paper, and consumable products are final sale. Due to the nature of these items, returns, refunds, or exchanges are not accepted once shipped, except where required by law.

Ink cartridges cannot be returned once removed from their factory-sealed packaging.

If a product arrives defective, you must notify us within 7 days of delivery. Defective items may be exchanged for the same product after manufacturer approval. All items leave our warehouse factory sealed, and warranty claims are handled by the manufacturer.

Freight, shipping, handling, and insurance charges are non-refundable.

Non-consumable items may be eligible for return only if:

• The item is unopened and unused
• Return authorization is granted in advance
• The item is returned in factory-sealed condition

Approved returns are subject to a 20% restocking fee, plus return shipping costs. Credits are issued only after inspection and verification.

Refused or unauthorized returns may be held for redelivery at the customer’s expense.